Refund policy

Customer Care

Straightforward returns, clearly explained.

We want you to order with confidence. If something is not right, this policy explains what can be returned, who pays the return shipping, and how refunds are handled.

30 days

Return window

Request a return within 30 calendar days after delivery.

Approval first

Every return requires authorization and the correct instructions.

Clear costs

Who pays return shipping?

You pay for change-of-mind returns. We cover approved product issues.

Return Eligibility

You may request a return within 30 calendar days after the carrier records your order as delivered.

To qualify for a change-of-mind return, the product must be:

Unused, uninstalled, unassembled, and unmodified.
In its original condition and protective packaging.
Complete with all accessories, manuals, mounting hardware, and supplied components.
Accompanied by the order number or another valid proof of purchase.

We cannot accept a change-of-mind return for a product that has been installed, wired, assembled, altered, damaged after delivery, or shows signs of use.

Please inspect before installation. Check the product, dimensions, finish, voltage, IP rating, included components, and installation requirements. If it is damaged or is not what you ordered, do not assemble or install it.

Damage caused by incorrect installation, an unsuitable electrical supply or voltage, misuse, unauthorized modification or repair, or failure to follow the product instructions is not considered a product defect.

How to Start a Return

Please do not send a product back before receiving return authorization from Westbury Lights.

Include your order number, the product, and the reason for returning it.

Wait for authorization

We will provide the approved return address and instructions.

Package it securely

Include every component and follow the instructions from our team.

Inspection and refund

After receipt and inspection, we will email you with the outcome.

The approved return address may differ from the address shown on the original shipment. Returns sent without authorization, returned to the sender address, or sent elsewhere may be delayed or refused.

Change-of-Mind Returns

If the product matches your order and is not damaged or defective, you are responsible for arranging and paying the return shipping. This includes returns because the size, finish, style, or technical specifications are not suitable for your project.

We recommend using a trackable service and purchasing shipping insurance where appropriate. The returned product remains your responsibility until it is delivered to the approved return address. Change-of-mind return shipping costs are not reimbursed.

Any shipping charge paid on the original order is non-refundable for a change-of-mind return. An approved refund will include the returned product price and applicable sales tax, based on the amount actually paid after any discount.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order promptly after delivery. Report visible shipping damage, missing contents, or an incorrect product within 48 hours of delivery so we can verify the issue and act quickly.

When contacting us, please provide:

Your order number and a clear description of the issue.
Photos of the full product and close-ups of the damage or incorrect detail.
Photos of the outer packaging, inner packaging, and shipping label.
A short video when needed to demonstrate a functional fault.

Keep all packaging. Do not discard the box, inserts, labels, or damaged components until we confirm that they are no longer needed. Do not install a damaged or incorrect product.

For an approved damaged, defective, missing, or incorrect-item claim under this 30-day return policy, Westbury Lights will cover the authorized return shipping where a return is required. Depending on the circumstances, we will arrange a replacement component, a replacement product, or a refund.

The 48-hour notice applies only to visible delivery and order issues. A functional fault that becomes apparent later is not treated as shipping damage. Please contact us as soon as you notice it. Claims outside the 30-day return window will be assessed under the warranty coverage stated for that product.

A report made after 48 hours may limit our ability to verify shipping damage with the carrier, but we will review the circumstances fairly. Nothing in this policy limits rights that cannot be excluded under applicable law.

Refunds

We will inspect your return and notify you by email whether the refund is approved. If approved, we will initiate it to your original payment method within 5 business days.

Your bank, card issuer, or payment provider may need additional time to post the funds. Refunds cannot be redirected to another card, account, or person.

If a product does not meet the return conditions, we may reduce or decline the refund where permitted by law. We will contact you before taking that action.

Exchanges

For a different size, finish, or product, the quickest option is to return the original product and place a new order. Approved replacements for product or order issues are handled directly by our support team.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. Cancellation is not guaranteed once processing has begun. An order that has shipped must follow the return process above.

Need help with a return?

Send us your order number and a brief explanation of what happened. For damaged, defective, incomplete, or incorrect products, include clear photos so our team can help you faster.

Contact Westbury Lights

This policy applies to purchases made directly through Westbury Lights. It does not limit any mandatory consumer rights available under applicable law.

Last updated: September 17, 2026